[-]
  
  
  
  
  
[-]
  
  
  
  
[-]
  
  
  
[-]
  
  
  
[-]
  
[-]
  
  
  
  
  
 
Updated on 3/22/2019
Self Service & Analyst Portal - Community
SettingsItem Overview
Direct link to topic in this publication:

Settings entered during the installation can be updated or changed in the settingsitem table.

KeySetting ExplanationApplies to Product
AnalystHomePageLanding page when Analysts first log into portalAnalyst Portal
AnalystPortalKey

License key for Analyst Portal to activate Analyst features of the

portal

Analyst Portal
AnalystsADGroupUsername of Active Directory group to define which users have Analyst Level AccessAnalyst Portal
ApplicationTitle

Name of application displayed top left hand corner and on login

page if using forms authentication

Self Service Portal,

Analyst Portal

AssetManagementConsumableTemplateDefault Asset Management Consumable TemplateAnalyst Portal
AssetManagementContractLeaseTemplateDefault Asset Management Contract Lease TemplateAnalyst Portal
AssetManagementInvoiceTemplateDefault Asset Management Invoice TemplateAnalyst Portal
AssetManagerADGroupUsername of Active Directory group to define which users have access to Asset Objects, Views and TasksSelf Service Portal, Analyst Portal
AutoRefreshLicensesSets if licenses will be automatically retrieved from licensing.cireson.comSelf Service Portal, Analyst Portal
CacheBuilderMaxRetries

This setting is used to retry a synchronizing command within cachebuilder, should a command fail the cachebuilder will retry this

number of times before failing permanently.

Self Service Portal, Analyst Portal
CacheBuilderRetryIntervalSee cachebuilder overviewAnalyst Portal
ConfigItemClassesComma separated list of CI class names if you want to limit the classes of CI objects that are sync'd into the cache.Analyst Portal
ContractWarrantyTemplateDefault Contract Warranty TemplateAnalyst Portal
CreateOnBehalfGroupUsername of Active Directory group for which members will see the Create On Behalf Of control on the Request Offering Form.Analyst Portal
CRGroup

Group of users who can create Change Requests in the drawer (Null

= all Analyst Users)

Analyst Portal
CustomizableLoginLinkText to be displayed for the Custom link on forms login page.

Self Service Portal,

Analyst Portal

CustomizableLoginLinkUrlCustom login link URL for forms login page

Self Service Portal,

Analyst Portal

DashboardsKey

Auto populated or manually entered value to activate the

dashboards menu

Analyst Portal,

Dashboards

DefaultIncidentTemplateDefault template for quick create and new workitem taskAnalyst Portal
DefaultProblemTemplateDefault template for quick create and new workitem taskAnalyst Portal
DefaultReleaseRecordTemplateDefault template for quick create and new workitem taskAnalyst Portal
DefaultServiceRequestTemplateDefault template for quick create and new workitem taskAnalyst Portal
DontUseScopedAccess

True\false to respect user role scoping to workitems and request

offerings

Self Service Portal,

Analyst Portal

EndUserHomePageLanding page when End users first log into portal

Self Service Portal,

Analyst Portal

EnvironmentHashCode

Unique environment ID used when to retrieve license key from

product key

Analyst Portal
ForceSearchHide request offerings so users must first search for what they want before to see desired offeringsSelf Service Portal, Analyst Portal
GridviewRecordCapCapped limit and maximum number of results that will be displayed in a query result prompt in a request offering form.Self Service Portal, Analyst Portal
GroupQuery

Query criteria for pickers to find group objects, display and

username by default

Self Service Portal,

Analyst Portal

HardwareAssetTempateDefault Hardware Asset TemplateAnalyst Portal
IRGroup

Group of users who can create Incident Requests in the drawer (Null

= all Analyst Users)

Analyst Portal

 

KbSearchByUserLocaleWhen set to True any Knowledge Base searches will only return articles that are set to the user's preferred language.Self Service Portal, Analyst Portal
KnowledgeManagerADGroup

Username of Active Directory group to define which users can

create and edit KB Articles

Self Service Portal,

Analyst Portal

LanguageCodeLocalization code for language of Portal

Self Service Portal,

Analyst Portal

LanguageCodeDateTimeLanguage Code to show correct Date formats of date properties

Self Service Portal,

Analyst Portal

LastModifiedAdjustmentInMillisecondsWorkflows and other processes may complete an update sometime after the time specified in the Last Modified field. This gap can be accounted for by the LastModifiedAdjustmentInMillisecondsSelf Service Portal, Analyst Portal
LocalizationManagerADGroupAD Group to define which users can over-ride localization strings

Self Service Portal,

Analyst Portal

MACompleted

Group of users who can complete Manual Activities (Null = all

Analyst Users)

Self Service Portal,

Analyst Portal

MAEdit

Group of users who can edit Manual Activities (Null = all Analyst

Users)

Self Service Portal,

Analyst Portal

MAFailed

Group of users who can fail Manual Activities (Null = all Analyst

Users)

Self Service Portal,

Analyst Portal

ManagementServerSCSM management server name - use localhost when Portal and Management Server on the same machine.Self Service Portal, Analyst Portal
NewCRShows or hides New Change Request button depending on value

Self Service Portal,

Analyst Portal

NewIRShows or hides New Incident Request button depending on value

Self Service Portal,

Analyst Portal

NewPRShows or hides New Problem Request button depending on value

Self Service Portal,

Analyst Portal

NewRRShows or hides New Release Request button depending on value

Self Service Portal,

Analyst Portal

NewSRShows or hides New Service Request button depending on value

Self Service Portal,

Analyst Portal

NoticeEventTemplateDefault Notice Event TemplateAnalyst Portal
NotificationTemplatePrefixTemplate for the send email task of the portal

Self Service Portal,

Analyst Portal

PrePopulateCiLimitThe value of this setting is an integer with a default of 1. Meaning any workitem that has at least 1 related Configuration Item will perform the query to prepopulate before the save occurs. For environments with large amounts of CI classes this number can be increased to something more appropriate such as 10, in this case the prepopulate would only occur if the workitem being saved had more than 10 related CIsSelf Service Portal, Analyst Portal
PRGroup

Group of users who can create Problem Requests in the drawer (Null

= all Analyst Users)

Analyst Portal
ProductKey

Product key for your evironment to activate the licensed products

you have purchased

Analyst Portal,

Dashboards

PromoteViewConnectionStringServer URL connection for promoting console views into the portal

Self Service Portal,

Analyst Portal

PurchaseOrderTemplateDefault Purchase Order TemplateAnalyst Portal
PurchaseTemplateDefault Purchase TemplateAnalyst Portal
RAAddReviewer

Group of users who can add reviewers to Review Activities(Null = all

Analyst Users)

Self Service Portal,

Analyst Portal

RAApprove

Group of users who can approve Review Activities (Null = all Analyst

Users)

Self Service Portal,

Analyst Portal

RADeleteReviewer

Group of users who can delete reviewers from Review Activities(Null

= all Analyst Users)

Self Service Portal,

Analyst Portal

RAEdit

Group of users who can edit Review Activities(Null = all Analyst

Users)

Self Service Portal,

Analyst Portal

RAEditReviewer

Group of users who can edit reviewers on Review Activities (Null =all

Analyst Users)

Self Service Portal,

Analyst Portal

 

RAReject

Group of users who can reject Review Activities(Null = all Analyst

Users)

Self Service Portal,

Analyst Portal

RefreshIntervalMillisecondsThis determines how often a grid will be refreshed with data.

Self Service Portal,

Analyst Portal

RememberMeExpirationDaysAfter this point the user will be required to reenter the credentials using forms authentication and can optionally choose Remember Me again to create a new tokenSelf Service Portal, Analyst Portal
RightToLeftThis setting should be set to true when utilizing the portal with a RightToLeft language option.Self Service Portal, Analyst Portal
RRGroup

Group of users who can create Release Requests in the drawer (Null

= all Analyst Users)

Self Service Portal,

Analyst Portal

RunConcurrencyCheckWhen set to True a pre-check will be done before saving a workitem to ensure no changes have been made in the interim of when the user loaded the workitem and when they click to save it.Self Service Portal, Analyst Portal
SearchGroupsInUserPicker

Have group objects hidden or shown in the user picker depending

on value

Self Service Portal,

Analyst Portal

SearchUsersInUserPicker

Have user objects hidden or shown in the user picker depending on

value

Self Service Portal,

Analyst Portal

ServiceCatalogLanguageCode

Wildcard by default, shows all service offering language codes on

service catalog

Self Service Portal,

Analyst Portal

ServiceManagerInactivityTimeoutMinutesTimeout duration of the token cookie

Self Service Portal,

Analyst Portal

ShowNewButtonInDrawerShow drawer button to create objectsAnalyst Portal
ShowQuickCreateForIRShow or hide quick create for Incidents Requests on the drawerAnalyst Portal
ShowQuickCreateForPRShow or hide quick create for Problem Requests on the drawerAnalyst Portal
ShowQuickCreateForRRShow or hide quick create for Release Records on the drawerAnalyst Portal
ShowQuickCreateForSRShow or hide quick create for Service Requests on the drawerAnalyst Portal
SMTPEmailReturnAddressFrom address when using send email task in the portal

Self Service Portal,

Analyst Portal

SMTPServerNameServer name for send email task in the portal

Self Service Portal,

Analyst Portal

SMTPServerPortServer port for send email task in the portal

Self Service Portal,

Analyst Portal

SoftwareAssetTemplateDefault Software Asset TemplateAnalyst Portal
SRGroup

Group of users who can create Service Requests in the drawer (Null

= all Analyst Users)

Self Service Portal,

Analyst Portal

SupportandMaintenanceContractTemplateDefault Support and Maintenance Contract templateAnalyst Portal
TeamGroupFilterThis should be set to True when the client has configured Team Groups within Admin Settings and wishes to limit the access to workitems and User lists according to team group membership.Self Service Portal, Analyst Portal
UpdateUserProfileNagInterval

The setting is the number of days that is subtracted from the User

Profile Last Reviewed Date to determine whether to notify the user to review their profile.

Self Service Portal, Analyst Portal
UseNewMultipleObjectControlTBD ... currently in development

Self Service Portal,

Analyst Portal

UserQueryQuery criteria for pickers to find user objects, can be changed to add ability to search EmployeeID etcSelf Service Portal, Analyst Portal
UserTokenExpirationMinutesInactivity timeout in minutes

Self Service Portal,

Analyst Portal

VendorTemplateDefault Vendor TemplateAnalyst Portal