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Updated on 3/22/2019
Self Service & Analyst Portal - Community
Portal View Descriptions and Criteria
Direct link to topic in this publication:
ViewCriteriaNotes
My Requests 
All work items where the logged in user is related to the work item as the affected user. 
This Active tab on this view shows only work items where the status is not closed.
The Closed tab shows only work items where the status is closed.
Team Requests 
All work items where the logged in user is related to the work item as the affected user or the created user

PLUS

work items where the affected user is in the same "team group" as the logged in user.

UNLESS

the user is an analyst (member of the Analysts AD group) and then it is:

All work items where the logged in user is related to the work item as the affected user

ADDITIONALLY, if the Analysts AD group is a team group, then PLUS

work items where the affected user is in

the same "team group" as the logged in user.
Team groups can be configured in the Portal Admin settings. 
My Work 
All work items where the logged in user is related to the work item as the assigned to user or primary owner

PLUS

All work items where the logged in user is a member of a group (recursively) that is related to the work item as the assigned to user or primary owner

PLUS

all review activities where the logged in user is a reviewer

PLUS

all review activities where the logged in user is a member of an AD group (recursively) that is a reviewer

Team Work 

All work items where the logged in user is related to the work item as the assigned to user

PLUS

all review activities where the logged in user is a reviewer. Note: the user must be a reviewer of a review activity directly and not just be a member of a group that is a reviewer.

PLUS

all work items where the support group property is mapped to an Active Directory group that the user is a member of. 

Support group mapping can be configured in the SCSM console Administration\Settings view. 
Active Work
All work items where the status does not equal Closed.