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Updated on 3/22/2019
Self Service & Analyst Portal - Community
Configuring the Idle Timeout
Direct link to topic in this publication:

By default, when an IIS web site is installed it is configured to shut down the application pool if it is idle for 20 minutes. You can change the Idel Time-Out value in settings like this:

  • Open IIS
  • Navigate to Application Pools in the navigation tree on the left
  • Right click on the CiresonPortal application pool and choose Advanced Options
  • Change Idle Time-Out (minutes) to whatever value you want. Cireson recommends 0 (don't ever stop the application pool due to inactivity) for a production environment and 60 minutes for a non-production environment.